Data Deletion

Email privacy@storybook.digital from the address on your StoryBook account and tell us what you want deleted: everything we hold about you, or only the data we received from one connected platform (YouTube, Instagram, Facebook, TikTok or X).

There is no button for this yet. A person at Around AI Limited deletes the data by hand and replies to confirm when it is done, within 7 calendar days of your request.

A request covers the connection and its access tokens, our records of what you published through it, revenue figures imported from the platform, and the per-video statistics we collected from it: each video's title, tags and publish date, views, watch time, likes, comments, shares, saves, subscriber counts, impressions, audience breakdowns (age group, gender, country, device, follower status), traffic sources and retention curves.

Deleting data held by StoryBook does not change anything on the platform itself. Your videos, posts and statistics on YouTube, Instagram, Facebook, TikTok or X stay where they are. To delete those, use that platform's own app or website.

In your team's Settings → Platforms, choose Disconnect next to the account.

• For YouTube, TikTok, Instagram, Facebook and X we ask the platform to revoke StoryBook's access, then delete the access tokens we stored. If the platform does not confirm the revoke, the tokens are still deleted here and we tell you so, with a link to the platform's settings; use the links in section 4 to check that we no longer appear.
• From that moment we collect nothing further from that account.

Disconnecting keeps your own records: what was published through that account, revenue you entered, tags, experiments and channel targets all stay, and reconnecting the same account attaches them to it again. The statistics already collected from the platform are kept until you ask us to delete them (section 1), with one exception: YouTube's API policies require us to delete the YouTube statistics we hold within 7 calendar days of a disconnect, so for YouTube that is what happens.

To delete your own account, open Settings → Danger Zone → Delete your Account. To delete a team, its primary owner opens the team's Settings → Danger Zone.

• This immediately removes the account from our main database, together with its platform connections and their tokens, our records of what was published through them, and its revenue entries.
• It does not contact the platforms. Disconnect each platform first (section 2), or revoke access at the platform (section 4).
• Within 7 calendar days it also removes the per-video statistics described in section 1, which are held in a separate analytics store.
• Within 7 calendar days it also removes the account's report files: the reports you exported and the ones your schedules emailed. Otherwise we keep them until you ask us to delete them.
• If deleting fails, or you can no longer sign in, email us and we will delete the account for you.

You can remove StoryBook's access from the platform's side at any time, whether or not you still have a StoryBook account. Access stops immediately.

Revoking at the platform stops us collecting anything further, but by itself deletes nothing here: the connection stays in Settings → Platforms until you disconnect it there (section 2), and the statistics already collected are kept until you ask (section 1). YouTube is the exception: if you revoke access at Google, or your YouTube authorisation lapses and cannot be renewed, we delete the YouTube statistics we hold within 30 calendar days.